What To Expect:
We are passionate about our responsibilities as caregivers and want to provide our patients with the best experience possible while you rest, recover and become well. By virtue of our mission, we are committed to providing quality and exceptional care to our patients. We ask that you help us by becoming an active participant in the care you or your family member receives. This will include asking questions, taking notes, and being aware of the many activities going on around you. Here are some helpful things to keep in mind for your next visit:Prohibited Items (Inside & outside of the hospital):
- Open flames of any kind
- matches
- lighters
- candles
- firearms
- knives
- weapons
Cameras and cell phone cameras may not be used unless permission is obtained from the patient or designee and Administration.
Allowable Items:
Cameras and cell phone cameras may not be used unless permission is obtained from the patient or designee and Administration.
You are responsible for your personal belongings, such as jewelry, money, hearing aids, dentures, glasses, etc.
Such items can be easily misplaced, lost or accidentally discarded; therefore, we recommend you leave all non-essential items with your family or at home.
Patient Satisfaction
We strive to provide the highest level of service to our patients and families. Our goal is to exceed your expectations with promptness, courtesy and compassion.
Following discharge, you may receive a phone, letter, or email survey.
Your comments and ratings are very important, so please take a moment to let us know your feedback which will help us know if we need to improve, and to also reward and recognize those staff members who made a difference while you were here.
Nondiscrimination Notice
Stilwell Memorial Hospital complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity). Stilwell Memorial Hospital does not exclude people or treat them differently because of race, color, national origin, age, disability, sex (including pregnancy, sexual orientation, and gender identity), religion, military or veteran status.
Stilwell Memorial Hospital:
- Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats
- Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you believe you need these services, you or your representative can contact Stilwell Memorial Hospital.
If you believe Stilwell Memorial Hospital has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, sex (including pregnancy, sexual orientation, and gender identity), religion, military or veteran status, you can file a grievance with:
Stilwell Memorial Hospital
Human Resource Director
1401 W Locust Street
Stilwell, OK 74960
918-696-3101
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Stilwell Memorial Hospital’s Human Resource Director is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)).
Complaint forms are available here.
Patient Rights
Memorial Hospital recognizes the intrinsic dignity of the person and respects the rights of the patients set forth.
Specific organizational policies and procedures describe the mechanism by which these rights are protected and exercised.
Please visit our Patient Rights & Responsibilities page to see a full list of these standards.
